Transform warranty claims from a 2-hour phone ordeal into a 30-second tap - or scan. Two smart stickers: one says "Activate Warranty Now" on the carton, and one says "Scan for Warranty Service" on the product.
Pain points manufacturers and distributors face every day
Customers spend 1-2 hours on phone calls trying to get warranty service. Long wait times, unclear processes, and manual data entry create terrible experiences.
Wrong part trips (15-20%), manual dispatching (45 min/call), and call center overhead drain profit margins. Service coordination costs spiral out of control.
When does warranty actually start? Manufacturing date? Sale date? Customer never registered (70% don't). Leads to disputes, lost goodwill, and compliance issues.
Service centers pay technicians upfront, wait 60-90 days for manufacturer reimbursement. 15-25% of claims rejected for "insufficient documentation."
One sticker on the carton handles activation at the counter, while a second sticker on the product handles service for the rest of the warranty journey.
Two stickers, role-aware experiences across activation and after-sales service
Follow Sarah's AC warranty claim from start to finish
Sarah notices her AC isn't cooling properly. Instead of calling customer service, she taps the NFC sticker on her AC unit.
The system automatically assigns Ahmed, a certified AC technician with availability in Sarah's area, and confirms he has the necessary parts.
Ahmed taps the product sticker and sees complete AC history, customer info, and the specific issue. He brings the correct refrigerant and tools.
Ahmed fixes the AC and taps the NFC sticker again to mark work completion. He uploads photos, documents parts used, and marks the job as complete.
Sarah receives notification and taps the NFC to confirm the AC is working properly. System auto-generates complete warranty claim and sends to manufacturer for reimbursement.
Everything manufacturers and distributors need for warranty excellence
The first verified tap records the warranty start date. That gives manufacturers proof of activation, a complete coverage trail, and far better registration than manual workflows.
Automatically matches reported issues with the most qualified available technician. Reduces dispatch time from 45 minutes to instant.
Complete visibility for customers, service centers, and manufacturers. Track response times, service quality, and asset performance.
Critical assets get priority treatment. Automatic escalation when response times exceed acceptable limits. No warranty issues fall through cracks.
Complete warranty claims with photos, timestamps, parts used, customer signature. Reduces claim rejection from 20% to 2%. Faster reimbursement.
Track activation dates, warranty periods, and service history in one place with a complete audit trail for regulated warranty operations in the Kingdom.
Manufacturers and distributors see immediate improvements in warranty efficiency
Calculate how much you'll save with our interactive ROI calculator
Bring MENA warranty operations onto a single digital workflow with proof of activation, service history, and customer confirmation captured from the first tap.
Proven platform already managing thousands of assets for leading organizations
FeedbackNFC already powers asset maintenance for corporate facilities. Now we're extending the same zero-training experience to manufacturer warranty programs. Proven technology, new application.
See Corporate Platform →Zero risk. Zero cost. We provide everything you need to prove ROI before committing.
Limited availability for qualified manufacturers and enterprises • No credit card required
Traditional warranty tools require training, manual entry, and phone calls just to start a service request. FeedbackNFC replaces that with a tap-first flow where the smart sticker opens the right experience instantly, technician assignment is automated, and documentation is captured as the work happens.
No! That's the beauty of NFC technology. When customers tap the sticker with their smartphone, it opens directly in their mobile browser. No app download, no account creation, no barriers. Works with any NFC-enabled phone (95%+ of smartphones in the MENA Region).
Every NFC sticker also includes a QR code as backup. Customers can scan the code with their camera app and get the same experience, giving you full smartphone compatibility without changing the workflow.
Warranty can start right at the point of sale using the carton sticker marked "Activate Warranty Now." The product sticker remains on the unit and is marked "Scan for Warranty Service" for future support. This gives you a clean separation between activation and after-sales service access.
Yes! FeedbackNFC has API endpoints that can integrate with existing ERP, CMMS, and warranty management systems. We can also work as a standalone platform if you prefer. During the pilot, we'll assess your current systems and recommend the best integration approach.
Pricing is based on the number of devices under warranty: $2-6 per device per year, depending on volume. For a manufacturer selling 1,000 devices/year with 2-year warranties (2,000 devices under warranty at any time), the annual cost would be $6,000-12,000. Given that you'll save $60,000+ annually, the ROI is 500-1000%. We'll provide exact pricing based on your volume during the pilot discussions.
Yes. FeedbackNFC captures warranty activation timestamps, proof of purchase date, service history, and customer confirmation to support MENA warranty compliance and digital audit requirements.
Yes. Customer-facing pages, notifications, and warranty certificates support both English and Arabic, and the MENA landing page keeps a dedicated Arabic toggle.
Simple: you walk away, no payment owed. The 3-month pilot is completely free with no strings attached.
Join manufacturers and service partners delivering faster warranty response, stronger compliance, and better customer service across the MENA Region.
📍 Serving manufacturers and enterprises across the Kingdom.
ArkanPro Communications & IT · Info@arkanpro.com · +966 53 421 2795
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