Transform warranty claims from a 2-hour phone ordeal into a 30-second scan. Two smart stickers: one says "Activate Warranty Now" on the carton, and one says "Scan for Warranty Service" on the product.
Pain points manufacturers and distributors face every day
Customers spend 1-2 hours on phone calls trying to get warranty service. Long wait times, unclear processes, and manual data entry create terrible experiences.
Wrong part trips (15-20%), manual dispatching (45 min/call), and call center overhead drain profit margins. Service coordination costs spiral out of control.
When does warranty actually start? Manufacturing date? Sale date? Customer never registered (70% don't). Leads to disputes, lost goodwill, and compliance issues.
Service centers pay technicians upfront, wait 60-90 days for manufacturer reimbursement. 15-25% of claims rejected for "insufficient documentation."
One sticker on the carton helps the salesman activate warranty with the customer's phone at the counter. A second sticker on the product gives instant access to lifetime warranty service.
Two stickers, context-aware experiences across retail activation and after-sales service
Follow Priya's water purifier warranty journey from purchase to service
At the retail store, the shopkeeper scans the QR sticker on the carton to activate Priya's warranty right at the counter. Priya enters her phone number and receives an OTP to verify ownership.
Priya notices low water flow from her purifier. She scans the QR sticker on the unit, verifies her identity with an OTP, and submits a service request in Hindi - all in 30 seconds.
The system validates active coverage, checks parts availability, and assigns Rajesh - a certified Kent technician just 4 km away. Rajesh gets a Hindi SMS with the job, address, and suggested RO membrane replacement.
Rajesh replaces the RO membrane, captures before and after photos, logs labour time and parts used, then marks the job complete from the product sticker's QR-powered technician view.
Priya receives an SMS asking her to confirm the repair. She scans the QR, verifies with OTP, and confirms the purifier is working again. The complete warranty claim is auto-generated and sent to Kent for reimbursement.
Everything manufacturers and distributors need for warranty excellence
Warranty activates from a verified scan at the counter or by the customer. OTP-backed proof of purchase guarantees the full warranty period and 100% registration.
Automatically matches reported issues with the most qualified available technician. Reduces dispatch time from 45 minutes to instant.
Complete visibility for customers, service centers, and manufacturers. Track response times, service quality, and asset performance.
Critical assets get priority treatment. Automatic escalation when response times exceed acceptable limits. No warranty issues fall through cracks.
Complete warranty claims with photos, timestamps, parts used, customer signature. Reduces claim rejection from 20% to 2%. Faster reimbursement.
Built for Indian warranty regulations. CCPA compliant, Right to Repair ready, complete audit trail for Consumer Protection Act 2019 inspections.
Shopkeeper scans carton QR at the counter, customer enters phone number, OTP confirms ownership. Warranty starts from actual date of sale - not manufacturing date.
Every warranty action is verified via OTP to the registered phone number. No passwords, no accounts, no app downloads. Prevents fraudulent claims and ensures only the actual owner can request service.
Manufacturers issue two stickers per product: a carton sticker that says "Activate Warranty Now" for the salesman at the counter using the customer's phone, and a product sticker that says "Scan for Warranty Service" for the owner and technician after installation.
Full Hindi interface for customers and technicians. SMS notifications in the customer's preferred language. Designed for India's diverse linguistic landscape.
Manufacturers and distributors see immediate improvements in warranty efficiency
Calculate how much you'll save with our interactive ROI calculator
Position warranty service as a compliance advantage - not just a support workflow. Every activation, service visit, and reimbursement claim is backed by a digital audit trail.
A proven platform, now adapted for India's QR-first warranty workflows
FeedbackNFC already powers field-service workflows for live assets. This warranty experience extends the same zero-training model to point-of-sale activation, service claims, and manufacturer reimbursement.
See Corporate Platform →Every product ships with two stickers: a carton label that says "Activate Warranty Now" and a product sticker that says "Scan for Warranty Service". At the point of sale, the salesman scans the carton label with the customer's phone, the customer verifies with OTP, and the warranty goes live instantly. No paperwork. No forgotten registrations. No warranty disputes.
The carton sticker is clearly marked "Activate Warranty Now" so retail staff know it is the counter activation sticker.
Phone number verification locks ownership, prevents fake claims, and captures compliant proof of purchase.
The customer leaves with a live digital warranty certificate and the manufacturer gets 100% registration.
Zero risk. Zero cost. We provide everything you need to prove ROI before committing.
Limited availability for qualified manufacturers and distributors • No credit card required
Traditional warranty software requires complex training, manual entry at every step, and still depends on phone calls for the initial request. FeedbackNFC replaces that with a scan-first flow: one carton sticker for activation, one product sticker for service, OTP verification, automated assignment, and complete documentation without the usual back-and-forth.
No. It works with any smartphone - iPhone or Android. Customers simply scan the QR code with their phone camera and the warranty page opens instantly in the browser. No app download and no account creation.
Every product gets two smart stickers. The carton sticker says "Activate Warranty Now" and is used by the salesman at the counter with the customer's phone. The product sticker says "Scan for Warranty Service" and stays on the unit for service requests. Both open the right warranty page directly in the browser.
Warranty is activated right at the retail counter using the carton sticker marked "Activate Warranty Now." The product sticker is reserved for later service access. OTP verification records the real purchase owner and locks the true start date of warranty coverage.
Yes. FeedbackNFC can integrate with ERP, CRM, CMMS, and warranty systems through APIs, or operate as a standalone platform. During the pilot, we assess your current setup and recommend the lowest-friction rollout.
Pricing is based on the number of devices under warranty: ₹150-500 per device per year depending on volume. For a manufacturer selling 10,000 devices per year with 2-year warranties, the annual cost is typically ₹30-50 lakh. With service savings of roughly ₹1-2 crore annually, the ROI is generally 300-500%.
Every warranty action is secured with phone OTP. When the customer activates warranty, they verify ownership with a one-time code. Future actions - like issue reporting or repair confirmation - require OTP re-verification, ensuring only the registered owner can act.
Yes. Every product can include a carton sticker marked "Activate Warranty Now" in addition to the tamper-evident product sticker marked "Scan for Warranty Service." At the counter, the salesman scans the carton sticker using the customer's phone, the customer verifies with OTP, and the warranty activates instantly before they leave the store.
We offer three modes: QR-only smart stickers (₹3-8 per unit for mass-market products), NFC+QR stickers (₹20-35 per unit for premium equipment), and NFC-only stickers for select workflows. All three connect to the same cloud platform.
Yes. The technician experience is built as a Progressive Web App, so photos and field updates can queue locally when connectivity is poor and upload automatically when the connection returns.
Yes. FeedbackNFC aligns with the CCPA's 2024 direction on warranty transparency, the Consumer Protection Act 2019, and the Right to Repair framework by keeping a complete digital record of activation, service requests, and resolutions.
You can walk away with no payment owed. The pilot is free, and the goal is to prove measurable operational value before any longer-term commitment.
Join manufacturers reducing service costs, improving consumer trust, and activating warranty at the moment of sale.
📍 Based in Bengaluru. Serving manufacturers across India.
Grobet India Agrotech Pvt Ltd · ml@feedbacknfc.com · +91 78999 10288
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