Transform warranty claims from a 2-hour phone ordeal into a 30-second tap. Zero training required for customers or staff.
Pain points manufacturers and distributors face every day
Customers spend 1-2 hours on phone calls trying to get warranty service. Long wait times, unclear processes, and manual data entry create terrible experiences.
Wrong part trips (15-20%), manual dispatching (45 min/call), and call center overhead drain profit margins. Service coordination costs spiral out of control.
When does warranty actually start? Manufacturing date? Sale date? Customer never registered (70% don't). Leads to disputes, lost goodwill, and compliance issues.
Service centers pay technicians upfront, wait 60-90 days for manufacturer reimbursement. 15-25% of claims rejected for "insufficient documentation."
The same NFC sticker transforms based on context - showing exactly what each person needs, when they need it, without any confusion or training.
Same sticker, completely different experience based on user role and situation
Follow Sarah's AC warranty claim from start to finish
Sarah notices her AC isn't cooling properly. Instead of calling customer service, she taps the NFC sticker on her AC unit.
The system automatically assigns Ahmed, a certified AC technician with availability in Sarah's area, and confirms he has the necessary parts.
Ahmed taps the same NFC sticker and sees complete AC history, customer info, and the specific issue. He brings the correct refrigerant and tools.
Ahmed fixes the AC and taps the NFC sticker again to mark work completion. He uploads photos, documents parts used, and marks the job as complete.
Sarah receives notification and taps the NFC to confirm the AC is working properly. System auto-generates complete warranty claim and sends to manufacturer for reimbursement.
Everything manufacturers and distributors need for warranty excellence
First customer tap = warranty start. Irrefutable proof, full warranty period guaranteed. 100% registration rate vs. 30% with manual registration.
Automatically matches reported issues with the most qualified available technician. Reduces dispatch time from 45 minutes to instant.
Complete visibility for customers, service centers, and manufacturers. Track response times, service quality, and asset performance.
Critical assets get priority treatment. Automatic escalation when response times exceed acceptable limits. No warranty issues fall through cracks.
Complete warranty claims with photos, timestamps, parts used, customer signature. Reduces claim rejection from 20% to 2%. Faster reimbursement.
Built for warranty regulations worldwide. Automatic warranty period tracking, extension calculation, complete audit trail for inspections and compliance.
Manufacturers and distributors see immediate improvements in warranty efficiency
Calculate how much you'll save with our interactive ROI calculator
FeedbackNFC supports digital transformation with innovative technology that enhances consumer protection, improves service quality, and drives operational efficiency worldwide.
Proven platform already managing thousands of assets for leading organizations
FeedbackNFC already powers asset maintenance for corporate facilities. Now we're extending the same zero-training experience to manufacturer warranty programs. Proven technology, new application.
See Corporate Platform →Zero risk. Zero cost. We provide everything you need to prove ROI before committing.
Limited availability for qualified manufacturers/distributors • No credit card required
Traditional warranty software requires complex training (2-4 weeks), manual data entry at every step, and still depends on phone calls for initial service requests. FeedbackNFC eliminates all of this: customers tap an NFC sticker and everything is automated. Zero training. Zero phone calls. Zero manual entry.
No! That's the beauty of NFC technology. When customers tap the sticker with their smartphone, it opens directly in their mobile browser. No app download, no account creation, no barriers. Works with any NFC-enabled phone (95%+ of smartphones in Saudi Arabia).
Every NFC sticker also includes a QR code as backup. Customers can scan the QR code with their camera app and get the same experience. This ensures 100% compatibility with all smartphones.
The first time a customer taps the NFC sticker, the system records that as the warranty start date. This means warranty truly begins when the customer receives the product, not when it was manufactured or sold to a distributor. This ensures customers get their full warranty period and complies with local consumer protection requirements.
Yes! FeedbackNFC has API endpoints that can integrate with existing ERP, CMMS, and warranty management systems. We can also work as a standalone platform if you prefer. During the pilot, we'll assess your current systems and recommend the best integration approach.
Pricing is based on the number of devices under warranty: $2-6 per device per year, depending on volume. For a manufacturer selling 1,000 devices/year with 2-year warranties (2,000 devices under warranty at any time), the annual cost would be $6,000-12,000. Given that you'll save $60,000+ annually, the ROI is 500-1000%. We'll provide exact pricing based on your volume during the pilot discussions.
Simple: you walk away, no payment owed. The 3-month pilot is completely free with no strings attached. We're confident that once you see the results - 70% cost savings, happier customers, faster service - you'll want to continue. But if not, no problem.
Join forward-thinking manufacturers who are reducing costs, improving customer satisfaction, and gaining competitive advantage.
📍 Serving manufacturers and distributors worldwide
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